Vivid Systems ("Vivid", "we") provides a business messaging and advertising platform. When a business connects its Meta accounts to Vivid, we receive some data from Meta. This page explains what that data is and how to have it deleted.
What data we receive from Meta
Depending on what a business chooses to connect, this can include:
- Your Facebook login: your name and email address, used to sign you in and link your business.
- WhatsApp Business: your WhatsApp Business account and phone numbers, message templates, and the messages exchanged with your customers through Vivid.
- Instagram and Facebook Pages: the Pages and Instagram business accounts you connect, and the messages they receive through Vivid.
- Meta ad accounts: your ad accounts, campaigns, ads and their results, including past ads created in Meta Ads Manager. Results are reported as totals and by broad groups (such as age range, gender, placement and region), never as individual people.
How to delete your data
If you are a business using Vivid
- Disconnect in the platform. In app.vividsystems.co, go to Settings and disconnect the account (Meta Ads, WhatsApp or Instagram). Our access is removed straight away. Past ads imported from a disconnected ad account stop showing immediately and are permanently deleted after 30 days.
- Request full deletion. Email support@vividsystems.co with the subject "Data deletion request". Include your business name and the account you want deleted (for example your ad account ID, Facebook Page or WhatsApp number). We will confirm we have received your request within 3 business days and complete the deletion within 30 days.
If you remove Vivid from your Facebook account
You can remove our app at any time in Facebook: Settings & privacy → Settings → Business integrations (or Apps and websites), then remove Vivid Systems. This stops any further access. To also delete the data we already hold, email support@vividsystems.co as described above.
If you messaged a business that uses Vivid
Your conversations belong to the business you messaged; Vivid processes them on that business's behalf. Please contact that business to ask for your data to be deleted. You can also email support@vividsystems.co and we will help direct your request to the right business.
Questions
Email support@vividsystems.co. See also our Privacy Policy.